Tell me about your product. How does it work?

You simply press the button on the medical alert unit and you are instantly connected to one of our Care Specialists through the device. We will assist you in getting the help you need in any medical emergency or security issue. Our system provides excellent assistance and peace of mind for you and your family.

Once the button is pressed, does the call go directly to 911?

That’s a great question. We can contact 911 immediately if that’s what you want. You may also choose a different set of instructions ─ it’s up to you. When you receive the system, you will set the instructions for us to follow when you press the button. The choices are all yours.

Is the system automatically tested or do I have to test it?

While we test our devices before shipping them to a customer for quality assurance, we recommend that you push your medical alert button at least once a month to test your unit for further reassurance.

What if I need to press my button in a non-emergency situation?

You can press your button anytime you're not feeling well. We will contact whomever you wish and in whatever order you desire.

Do I have to program it when it arrives?

No. We take care of that for you. However, if you have any questions when the system arrives, feel free to call us. Our customer service number will be provided in your Welcome Packet accompanying your equipment.

Do you operate your own monitoring center?

Our company utilizes UL-listed monitoring centers, staffed with highly trained Care Specialists at their secure facilities. From these state-of-the-art centers, they monitor customers across the U.S.

Are your Medical Alert Care Specialists fully trained and qualified?

Yes. You’ll be connected to our UL-Listed, geo-redundant, TMA (The Monitoring Association) Five Diamond Certified central station, staffed with expert medical alert care specialists 24/7 who are required to complete 60 hours of operator training before taking a call. These specialists exceed he highest standard for monitoring center personnel, with supervisors present to ensure that all calls are handled properly.

Is the Medical Alert facility open 24 hours a day?

Yes. Our professional Care Specialists are available to you 24 hours a day, 7 days a week to handle your emergencies or any security issue.

If I call for emergency help, what happens?

Your emergency call for help will be quickly answered by a highly trained Care Specialist. The Care Specialist will communicate with you directly through the system and contact your local 911 operator who will then dispatch emergency responders. Our Care Specialist will also immediately notify your emergency contacts who are listed in your records and will stay on the medical alert system with you until help arrives.