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FAQs
How much does the medical alert device cost?
Your medical alert device is included at no cost. You only pay for the service plan!
Tell me about your product. How does it work?
You simply press the button on the medical alert unit and you are instantly connected to one of our Care Specialists directly through the device. We will assist you in getting the help you need by contacting your local 911 emergency services and/or loved ones. Our system provides excellent assistance and peace of mind for you and your family.
Once the button is pressed, does the call go directly to 911?
Not directly — when you press the button, you will get in contact with a Care Specialist and from there we will handle contacting emergency services, which can take only seconds. Your emergency action plan is fully customizable: the loved ones we call and the order they're called are all chosen by you, so the right people are notified at the right time alongside emergency responders.
Is the system automatically tested or do I have to test it?
While we test our devices before shipping them to a customer for quality assurance, we recommend that you push your medical alert button at least once a month to test your unit for further reassurance. Let your Care Specialist know you are just testing the unit when you press it, and you will be all good to go.
What if I need to press my button in a non-emergency situation?
You can press your button anytime you're not feeling well or are unsure. We will contact whomever you wish and in whatever order you desire.
Do I have to program it when it arrives?
Not at all! We take care of that for you. However, if you have any questions, feel free to call us at our customer service line. Our customer service number will be provided in your Welcome Packet accompanying your equipment, but it is also always available here at our website.
How quickly will my device ship?
We usually ship out your unit within one business day after your payment is processed. However, delivery time may vary depending on the shipping destination and carrier.
Do you operate your own monitoring center?
Our company utilizes UL-listed, geo-redundant monitoring centers that are Five Diamond Certified by The Monitoring Association and staffed with highly trained Care Specialists at their secure facilities. From these state-of-the-art centers, they monitor customers across the U.S. and is what enables us to provide 24/7/365 protection.
Are your Medical Alert Care Specialists fully trained and qualified?
Yes! All Care Specialists are required to complete 60 hours of operator training before taking a call, exceeding the highest standards for monitoring center personnel. Supervisors are also always present to ensure that all calls are handled appropriately.
Is the medical alert facility open 24 hours a day, 365 days a year?
Yes! Our professional Care Specialists are available to you 24 hours a day, 7 days a week, 365 days a year to handle your emergencies and issues.