Want to know more?
FAQs
How much does the medical alert device cost?
Your medical alert device is included at no cost. You only pay for the service plan.
How does the medical alert system work?
Press the button on the medical alert unit to connect with a Care Specialist through the device. The specialist can assess the situation and follow your response plan, including contacting local emergency services and designated loved ones when appropriate.
Does pressing the button call 911 directly?
No. Pressing the button first connects you with a Care Specialist. The specialist then follows your customizable response plan and can contact emergency services, loved ones, or other designated contacts as appropriate.
Should I test my medical alert device?
Safety Alert Center tests devices before shipping, and we recommend that you press your medical alert button at least once a month. Tell the Care Specialist that you are testing the unit when the call connects.
Can I press the button in a non-emergency situation?
Yes. You can press the button if you are not feeling well or are unsure whether you need help. The Care Specialist can follow the contact instructions in your response plan.
Do I have to program the device when it arrives?
No. Safety Alert Center prepares the device before shipment. If you have questions after it arrives, call the number in your Welcome Packet or our main number on this website. A team member will route your call if you need customer service.
How quickly will my device ship?
Units usually ship within one business day after payment is processed, although processing can take up to five business days. Delivery time varies by destination and carrier.
Does Safety Alert Center operate its own monitoring center?
Safety Alert Center uses UL-listed, geo-redundant monitoring centers that are TMA Five Diamond Certified. Trained Care Specialists at those facilities provide monitoring across the United States.
Are the Care Specialists trained?
Yes. Care Specialists complete 60 hours of operator training before taking calls, and supervisors are available to help ensure calls are handled appropriately.
Is monitoring available 24 hours a day?
Yes. Care Specialists are available 24 hours a day, seven days a week, 365 days a year.